Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.

An item may be returned if it is sent back:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage

The return package must be postmarked back to us within 14 calendar days of delivery in order to receive a refund. Items can be returned after this 14-day-timeframe for a store credit. Returned items that were purchased using a Black Friday coupon code are eligible for in-store credit only.

To start a return, you can contact us at sgomez@bybellaboutique.com. If your return is accepted, you can ship the items to our return center. Customers are responsible for all return shipping fees. No return form is necessary; all we need with the package is a note including the order number and name associated with the order. By Bella Boutique is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return. Items sent back to us without first requesting a return will not be accepted.

Return address:

By Bella Boutique
161A Stony Hill Rd
Eatontown, NJ 07724

You can always contact us for any return question at sgomez@bybellaboutique.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns over $300 will be issued a store credit and restocking fee of 10%.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.