Frequently Asked Questions

Once your order is received, it will take 3–5 business days to ship. Expedited orders will ship the following business day. Please make sure the products selected and your shipping address are correct before placing your order — customers are responsible for providing the correct shipment information.

Make sure to wash in warm water with mild soap for a minute or two and lay flat to dry.

Your child should never be left unsupervised while wearing their headband or bow clips, and should never go to sleep with their hair accessories on. By Bella Boutique is not responsible for any misuse or loss incurred while using our products.

We want you to love your experience at By Bella Boutique. If for any reason you are not happy with your purchase, please email support@bybellaboutique.com within 7 days of receipt to schedule a return. We have a 14-day return policy, so you have 14 days after receiving your item to request a return.

An item may be returned if it is sent back unworn, unwashed, with original tags and packaging intact, and free of stains, odors, animal hair, and damage. We recommend trying items on before washing, as we cannot accept returns or refunds after items have been washed.

To start a return, contact us at sgomez@bybellaboutique.com. Include a note with the order number and name associated with the order. Proof of purchase is required, and customers are responsible for return shipping charges. Items sent back without first requesting a return cannot be accepted.